Payment Policy

Welcome to Vanda Liamo. This Payment Policy outlines the terms and conditions related to payments for all goods purchased on our website. We aim to provide a secure, transparent, and seamless checkout experience. By placing an order with us, you agree to the terms set forth in this policy.

Vanda Liamo is operated by LRS ECOM B.V., a company registered in the Netherlands.

1. Accepted Payment Methods

To ensure a convenient shopping experience, we accept a wide range of payment methods. All transactions are processed through secure and encrypted gateways. We accept the following:

  • Credit & Debit Cards: Visa, Mastercard, Maestro, American Express, and Discover.
  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay for accelerated checkout.
  • Online Payment Platforms: PayPal for secure and easy payments.
  • Installment Plans: Flexible payment options, such as Klarna, may be available at checkout through Shop Pay Installments, subject to eligibility and approval.

2. Currency and Pricing

All prices for products listed on our website are in United States Dollars (USD). All transactions will be processed in USD. The prices displayed on product pages and at checkout are the final prices and are inclusive of any applicable sales taxes.

Import Duties & Taxes: Please be aware that our products are shipped from our international warehouse partners. For orders shipped to the United States, high-value purchases may be subject to import duties, customs tariffs, or other fees imposed by your local customs authority. These charges are not included in the item price or shipping cost and are the sole responsibility of the customer. We recommend contacting your local customs office for more information on potential charges before placing your order.

3. Secure Transactions

Your security is our top priority. We are committed to protecting your payment information. Our store is powered by Shopify, and all payments are processed through Shopify Payments, which is a certified Level 1 PCI DSS compliant service provider.

  • Encryption: Our website uses Secure Sockets Layer (SSL) technology to encrypt all personal and payment information transmitted during the checkout process, ensuring your data is kept private and secure.
  • Data Storage: Vanda Liamo does not directly collect, store, or have access to your full credit card details. This information is securely handled by our payment processor (Shopify Payments).

For more information on how we handle your personal data, please review our Privacy Policy.

4. Payment Confirmation

Upon successful completion of your payment, you will be redirected to an order confirmation page. Simultaneously, an automated order confirmation email will be sent to the email address you provided at checkout. This email will include your order number, a summary of your purchase, and payment details. If you do not receive this email within a few minutes, please check your spam or junk folder before contacting us.

5. Failed or Declined Payments

If your payment is declined, your order will not be processed. A payment can fail for several reasons, including:

  • Incorrect credit card number, expiration date, or CVC code.
  • Insufficient funds in the account.
  • The billing address provided does not match the address on file with your card issuer.
  • Your bank has declined the transaction for security reasons.

If you encounter a failed payment, please double-check the information you entered and try again. If the issue persists, we recommend contacting your bank or card issuer for further assistance.

6. Fraud Prevention

To protect our customers and our business from fraudulent activity, we employ a multi-layered security approach. All orders are subject to a rigorous fraud screening process. We utilize Shopify's advanced fraud analysis tools, and may use third-party services like Disputely or Chargeflow, to identify and flag potentially high-risk transactions.

If our system flags an order as suspicious, we reserve the right to take the following actions:

  • Request additional verification from the customer. This may include confirming personal details or providing a partial image of the payment card and a photo ID (with sensitive information obscured).
  • Cancel the order and issue a full refund to the original payment method.

This process is in place to ensure the security of every transaction and protect cardholders from unauthorized use.

7. Authorized Payment Disputes / Chargebacks

We encourage customers to contact us directly at info@vandaliamo.com to resolve any issues with their order. We are committed to finding a fair and swift resolution.

A chargeback occurs when a customer disputes a charge directly with their bank or card issuer. If a chargeback is initiated, we follow a formal process:

  • We receive a notification of the dispute from the financial institution.
  • Our team conducts an internal review within 5-7 business days, gathering all relevant evidence, including order details, proof of shipment, tracking information, and any communication with the customer.
  • This evidence is submitted to the card issuer, who makes the final determination.

Please note that our Return Policy governs all returns and refunds. Initiating a chargeback for a non-defective item you wish to return is not the appropriate procedure and may delay resolution.

8. Subscriptions or Recurring Payments

Vanda Liamo currently does not offer any subscription-based products or services. All purchases made on our website are one-time transactions. You will only be charged for the items you purchase at the time of checkout.

9. Pre-Authorization / Pending Charges

When you place an order, your bank or card issuer may place a temporary hold on the funds, known as a pre-authorization. This is not a final charge but a verification to ensure that sufficient funds are available for the purchase. The charge will only be finalized (or "settled") once your order is processed for shipment. You may see this as a "pending" charge on your bank statement. If your order is canceled for any reason, this pre-authorization hold will be voided. The time it takes for the funds to become available again in your account depends on your bank's policies, typically ranging from 3 to 10 business days.

10. Contact Us

If you have any questions or concerns about our Payment Policy or a specific transaction, please do not hesitate to contact us. Our customer service team is here to help.

Company Information:
LRS ECOM B.V. (operating as Vanda Liamo)
Paxtonstraat 3N
8013 RP Zwolle
Netherlands
KvK (Chamber of Commerce): 96816031
VAT Number: NL867774125B01